Gleem Introductory Course
About Us
Our Vision
Empowerment
Commitments
2 Topics
Commitment To staff
Commitment To Gleem
Company Structure
Cleaner of the Month
Getting Started
Gleem Mobile App Guide – Cleaners
Schedule Emails
Leave
6 Topics
Amount of leave and the leave year
Applications for leave
Leaving employment
Non-medical leave
Appointments
Compassionate leave
Working Hours
6 Topics
Normal working hours
Rest Breaks
Punctuality and time-keeping
Competence and time-keeping
Additional hours
Time-keeping
Payroll and Payslips
Sickness Policy
5 Topics
Statutory Sick Pay (“SSP”)
Improper Applications for Sick Pay
Procedure for Sickness or Injury Notification
Evidence of Incapacity
Monitoring Attendance
Colour codes
Customer Service
Customer Service Guide
6 Topics
Smile
Make the Customer Feel Welcome
Listen
Learn Your Business – Be An Expert
Be True to Your Word
Be Memorable – For the Right Reasons
FAQ
FAQs
7 Topics
What do I do if I break something at a customer’s house / premises?
What if I am running late to my clean?
What if the app isn’t letting me clock in to my clean?
The customer isn’t at home, how do I get into their house / premises?
My car has broken down, what do I do?
This clean is taking me longer than it should
I’ve just checked my schedule for tomorrow and I am double booked / there is a clash
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Gleem Introductory Course
Working Hours
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Normal working hours
Rest Breaks
Punctuality and time-keeping
Competence and time-keeping
Additional hours
Time-keeping
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